YOUR LETTERA letter turns a private refusal into a record.
Most people never ask. When you send the six-question letter, the company must either answer, which tells you what you can do next, or stay silent, which is itself evidence. If you agree, we add the answer or the silence to the company's file. Enough letters about one system show a pattern that a regulator can act on.
Draft the letter
YOUR STORYA story is what lawmakers remember.
Mary Louis's letter from a property manager did more for tenant screening than any statistic. Stories in the library are short, sourced and published with consent, under your name or without it. They go with the evidence file to lawmakers and regulators, and they are what reporters ask for first.
Tell your story
COLLECTIVE ACTIONMany people, one system, one case.
When the same system refuses many people the same way, the law in most places allows them to act together: a class action in the United States, a representative action in the European Union, or a group complaint to a regulator. SafeRent's score was changed by a class action of voucher holders; Uber's fine began with a complaint from more than 170 drivers. The Human Option is not a law firm and does not give legal advice. With your consent, we can pass your case to organizations and lawyers who take these matters, without payment to us.
Ask about your case
WHAT CAN CHANGEThree things, and they have all happened before.
A law can be amended: Colorado rewrote its act in 2026, Seattle wrote human review into an ordinance. A regulator can act: the Dutch authority fined Uber, the FTC ordered Evolv to stop misrepresenting its scanners. A company can change its practice: SafeRent stopped showing scores for voucher holders, Uber says it now reviews every deactivation. The index records each change in the next edition.
See the scores